Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the standard shipping timeframe for furniture?
Most of our standard furniture pieces are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for an additional fee on large items. This service includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original condition. Please note that custom-made or final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
At IN HOUSE, we prioritize sustainability. Many of our wood products are FSC-certified, and we partner with artisans who utilize eco-friendly manufacturing processes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.